Forum List | Off Topic
| Topic: Easyjet |
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| 1. Author: GG Riva Date: Tue 21st Apr 2026. 06:31 My wife and I were due to fly from Edinburgh to Naples on an early morning Easyjet flight on April 2. A recorded phone message informed us that our flight was cancelled just before 10 pm the night before. (8 hours notice). NO EXPLANATION WAS GIVEN. Easyjet`s website informed me that we could obtain a full refund for the return flight or choose another flight for free. I booked the next available Easyjet flight to Naples on April 7 as their flight on the 5th was showing as full. A friend messaged me on April 4 and I replied we weren`t now flying until the Tuesday. He got back to me to tell me seats were advertised for Easyjet`s Easter Sunday flight the following day, but they weren`t cheap. I had a look for myself, and my annoyance escalated to anger, so I filled out a compensation claim form on Easyjet`s website. I received a no reply email a couple of days ago, apologising for the cancellation, but that Easyjet would not be compensating us because it was due to circumstances outwith their control. "To explain further," the email said, "due to adverse weather conditions, our ground crew were unable to travel to the airport, so they had no option but to cancel our flight." Oh yeah! There was no overnight precipitation, although the temperature dropped just below zero to give a light frost. And how come no other flights were showing as cancelled that morning on Edinburgh airport`s live departures board? I`m not minded to let them off so easily. We`re not out of pocket as I hadn`t hired a car or booked a hotel, but we lost 5 days of our holiday. Any suggestions as to what to do next would be gratefully received. Cheers.  Not your average Sunday League player. Reply |
| 2. Author: SeasonedPar Date: Tue 21st Apr 2026. 08:29 You should go through here GG https://www.aviationadr.org.uk/how-to-complain-about-an-easyjet-flight/ Reply |
| 3. Author: LochgellyAlbert Date: Tue 21st Apr 2026. 11:03 There`s an Easyjet complaints group on Facebook GG. Reply |
| 4. Author: veteraneastender Date: Tue 21st Apr 2026. 13:13 Hi GG - sorry to hear of your nightmare drama. We have the t-shirts etc. having been dumped by Easyjet at Schipol airport in 2024 and abandoned. Give me a call please - I can possibly help with compensation scenario. We eventually got a full refund and reimbursement of meals. Reply |
| 5. Author: GG Riva Date: Tue 21st Apr 2026. 14:42 veteraneastender, Tue 21 Apr 13:13 Very kind, VEE. Will do. Much appreciated. I do like a happy ending. 😊 Not your average Sunday League player. Reply |
| 6. Author: Jimmy riddell Date: Tue 21st Apr 2026. 15:39 GG Your experience is broadly similar to that experienced by my grandson with Ryanair a few years ago. We were on the way to Bergerac airport for a flight to Stansted when he got a message saying the flight was cancelled due to weather conditions at Stansted. He immediately logged onto the Stansted departures board and saw that it was only that flight that was cancelled. He took a screenshot of the departures board. Ryanair said the next flight was three days later and he would have to pay the added cost difference. He had to get back for work the next day so ended up getting a train to Paris and a flight home. He incurred significant added costs. He filed a claim with Ryanair which they rejected. Undaunted he filed a suit against Ryanair at the Small Claims court in Southend with all his evidence. The day before the case was due to be heard Ryanair settled in full! Post Edited (Tue 21 Apr 16:44) Reply |
| 7. Author: Playup_Pompey Date: Wed 22nd Apr 2026. 10:22 Easyjet one of the airlines leading a motion looking to have consumers right to compensation scrapped when flights are cancelled due to lack of aviation fuel... a get out of jail free for them as who can dispute if they have fuel or not.  Reply |
| 8. Author: jake89 Date: Wed 22nd Apr 2026. 11:47 Playup_Pompey, Wed 22 Apr 10:22 It`s not just the potential to lie but the potential to prioritise the more profitable routes. So Ryanair, for example, could prioritise a flight to Alicante from Glasgow over Edinburgh (or vice versa) depending on which one has sold more seats or has more expensive tickets. Tbh this just exposes how fragile our energy security is. I`m not sure if keeping Grangemouth open would have helped (it still needs the oil to refine in the first place) but it seems daft that half the world stops because an orange idiot has a tantrum. Reply |
| 9. Author: veteraneastender Date: Wed 22nd Apr 2026. 17:18 Playup_Pompey, Wed 22 Apr 10:22 Any such cancellations without compensation is almost certainly going to lead to civil litigations. Circumstances outwith the airlines control is an often cited acceptable reason for delays/cancellations - however that’s a questionable defence since many have been flagging up fuel supply concerns well in advance of forthcoming schedules. Reply |
| 10. Author: Paralex Date: Thu 23rd Apr 2026. 21:53 We got stuck in Majorca for a couple of days and had to return by another airline. Easyjet are very tight fisted and it took lots of perseverence, patience and manoevering a deliberately difficult procedure to force them to loosen their grip on the compensation. Reply |
| 11. Author: McCaig`s Tower Date: Fri 24th Apr 2026. 20:02 I sympathise GG. I think the worst customer service experience of my life was had with Easy Jet - I feel my blood pressure rising just thinking about it. I imagine all airlines will get many, many complaints. Probably more than most big organisations. They will employ experienced people to handle them, but they will also employ less qualified people, who become disillusioned with dealing with angry customers all the time, and their focus can be poor. So if you have 8 issues, say, they will address four, misunderstand two of your points, and completely ignore the other two. It is hugely frustrating. I would advise being polite but firm, and follow their published procedure, then escalate quickly if you don`t get satisfaction. This probably means an email to the CEO, who will pass your email on to a "personal" assistant. At that point, it may become a lottery. They will probably offer a completely inadequate amount of compensation at best. The mature thing would probably be to spend a couple of hours a day banging your head off a brick wall, vow never to go anywhere near them again, stick pins into a voodoo doll, and realise that the referee`s had a `mare, but it`s full time, you`ve got beat, there`s nothing you can do about it and you`re just going to have to suck it up. Reply |
| 12. Author: veteraneastender Date: Sat 25th Apr 2026. 10:42 "I think the worst customer service experience of my life was had with Easy Jet .." Ditto. We were dumped and abandoned airside at Amsterdam after a late cancellation to EDI - not one iota of help except a standard issue A5 leaflet outling general procedures in such circumstances. No service desk in Schiphol airport or staff to offer assistance in any size, shape or form............100% useless. Fortunately we were on a package deal with Newmarket Holidays who pulled out all the stops to repatriate us - hotel, coach to ferry port, cross channel to Harwich then people carriers overnight to Edinburgh. I eventually managed to get a full refund under EU261 regulations plus reimbursement of meals etc.........but that was difficult and protracted - EasyJet do not make it a straightforward exercise. Bottom line = they don`t care. I would certainly never book a standalone flight(s) with them - only fly when they are the carrier within a reputable package operator such as TUI. Reply |
| 13. Author: jake89 Date: Sat 25th Apr 2026. 13:44 These airlines are cheap for a reason. I still remember easyJet refusing to send me an email advising my flight was cancelled at the start of COVID even though it was obvious it was cancelled as flights were grounded. They purposefully removed pages on their website to make it as hard as possible to request a refund (their phones were obviously overwhelmed). Reply |
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